Returns & Exchanges

At Video Game Store, we want you to be fully satisfied with your gaming experience. If your purchase doesn't meet your expectations, you can return most hardware and software within 30 days of delivery.

1

Initiate Your Return

Log in to your account and navigate to the 'Order History' section to select the items you wish to return and print your prepaid shipping label.

2

Prepare the Package

Place the items in their original packaging, including all manuals, cables, and promotional inserts to ensure a full refund.

3

Ship the Items

Drop off your package at any authorized shipping carrier location or schedule a pickup using the provided return label.

4

Receive Your Refund

Once our technicians inspect the hardware or software, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing